To provide you with accurate insurance comparisons and personalized recommendations, we collect various types of information. All data collection is conducted transparently and with your explicit consent.

Personal Identification Information

When you request quotes or consultations through our platform, we collect personal details including your full name, email address, mobile phone number, date of birth, nationality, and Emirates ID information. This information is essential for generating accurate insurance quotes from our partner insurers.

Insurance-Specific Information

Depending on the type of insurance you're comparing, we may collect information specific to each insurance category to ensure accurate quote generation and personalized recommendations.

Contact and Communication Data

We maintain records of all communications between you and our consultation team, including callback requests, email inquiries, chat conversations, and consultation notes. This helps us provide consistent and personalized service.

Technical and Usage Data

Our platform automatically collects technical information including IP address, browser type and version, device information, operating system, time zone settings, referring URLs, and pages visited. We use cookies and similar tracking technologies to analyze user behavior, improve platform functionality, and enhance user experience. With your permission, we may also collect location data to provide region-specific insurance options.

We process your personal information for specific, legitimate purposes that enable us to deliver our platform services effectively. Your data is used exclusively for the following purposes:

• Generating personalized insurance quotes from our network of 34+ licensed UAE insurance providers and comparing coverage options to help you make informed decisions
• Facilitating callback requests and scheduling consultations with our insurance experts to provide personalized guidance
• Sending quote confirmations, comparison results, and updates about your quote requests via email or SMS
• Responding to your inquiries about insurance products, coverage options, and providing expert consultation services
• Analyzing platform usage patterns to enhance functionality, improve our comparison algorithms, and optimize user experience
• Complying with UAE insurance regulations, data protection laws, and maintaining records as required by regulatory authorities

We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. However, to provide our comparison and consultation services, we share your information in specific, controlled circumstances:

Licensed Insurance Providers

When you request insurance quotes through our platform, we share your relevant information with selected licensed insurance companies from our network of 34+ UAE insurers. This sharing is essential for generating accurate quotes tailored to your requirements. We only share information necessary for quote generation and ensure all partner insurers maintain appropriate data protection standards.

Service Providers and Technology Partners

We work with trusted third-party service providers who assist us in operating our platform, including cloud hosting providers, email and SMS communication services, analytics tools, and customer support systems. These providers are contractually obligated to maintain confidentiality and security standards.

Legal and Regulatory Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, including compliance with UAE Insurance Authority regulations, response to court orders or subpoenas, cooperation with law enforcement investigations, and protection of our legal rights and prevention of fraud or illegal activities.

Protecting your personal information is a top priority. We implement comprehensive security measures across multiple layers to safeguard your data from unauthorized access, disclosure, alteration, or destruction. All data transmitted between your browser and our platform is protected using industry-standard SSL/TLS encryption (256-bit). Personal information is stored in encrypted databases with restricted access controls, and our servers are protected by advanced firewall systems. We conduct periodic security assessments and vulnerability testing. While we implement robust security measures, no system is completely immune to security risks, and we cannot guarantee absolute security of data transmitted over the internet.

We respect your rights regarding your personal information and are committed to facilitating the exercise of these rights in accordance with UAE data protection regulations. You have the following rights:

• Right to Access: Request access to the personal information we hold about you, including what data we collect, how we use it, and with whom we share it
• Right to Rectification: Request corrections to any inaccurate, incomplete, or outdated personal information we hold about you
• Right to Erasure: Request deletion of your personal information when it is no longer necessary, you withdraw consent, or you object to processing (subject to legal and regulatory retention requirements)

To exercise any of these rights, please contact us using the details provided in the Contact Us section. We will respond to your request within 30 days and may require verification of your identity to protect your information from unauthorized access.

We are committed to addressing your privacy concerns and questions promptly. If you have any inquiries about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us through any of the following channels:

Reliable Insurance Services
Data Privacy Team

Primary Contact:
Email: info@reliableinsurance.ae
Phone: +971 56 488 6777
Business Hours: Sunday to Thursday, 9:00 AM - 6:00 PM GST

We aim to respond to all privacy-related inquiries within 5 business days. For formal data rights requests, we will provide a substantive response within 30 days as required by UAE regulations.